Shipping Policy

Standard Processing:

• Orders are typically processed within 1-2 business days
• Processing time excludes weekends and holidays
• Orders placed after 2:00 PM local time will be processed the next business day

Peak Seasons:

• During high-volume periods (holidays, sales events), processing may take up to 3-5 business days
• We will notify you via email if delays are expected

What "Processing" Means:

• Order verification and payment confirmation
• Inventory allocation
• Picking and packing
• Preparation for shipment

You will receive an email confirmation once your order has been processed and shipped, including tracking information.

We offer several shipping options to meet your needs:

Standard Shipping (5-9 Business Days):

• Most economical option
• Free shipping on orders over the minimum threshold (varies by region)
• Tracking provided
• No signature required

Expedited Shipping (3-5 Business Days):

• Faster delivery option
• Additional fees apply
• Tracking provided
• No signature required

Express Shipping (1-2 Business Days):

• Fastest delivery option
• Premium shipping fees apply
• Tracking provided
• Signature may be required

Note:

Delivery times are estimates only and are not guaranteed. They do not include processing time and begin from the shipment date, not the order date.

Shipping costs are calculated based on:

• Shipping destination
• Package weight and dimensions
• Shipping method selected
• Order value

Free Shipping:

• Available on orders over a specified amount (displayed at checkout)
• Applies to standard shipping only
• Excludes certain products or destinations (if applicable)
• Promotional free shipping codes may be available periodically

Calculating Shipping:

• Exact shipping costs are displayed at checkout before you complete your purchase
• Shipping charges are non-refundable except in cases of defective products or shipping errors

Multiple Items:

• Items may ship separately, resulting in multiple tracking numbers
• You will only be charged one shipping fee for the order

Domestic Shipping:

We ship to all addresses within our primary operating country, including:

• Residential addresses
• Business addresses
• PO Boxes (standard shipping only)
• Military APO/FPO addresses

International Shipping:

We currently ship to select international destinations. Available countries and shipping options are displayed at checkout.

Restricted Areas:

We cannot ship to:

• Certain remote or restricted areas
• Countries under trade restrictions or embargoes
• Addresses flagged by our fraud prevention systems

If your location is not available at checkout, we cannot fulfill your order to that address.

Important Information for International Orders:

Customs and Duties:

• International orders may be subject to import duties, taxes, and customs fees
• These fees are the responsibility of the recipient
• Fees are determined by your country's customs office
• Teethfy has no control over these charges
• Refusal to pay customs fees may result in the order being returned

Customs Declarations:

• We are required to declare the full value of your order
• We cannot mark items as "gifts" or declare lower values
• This is required by international law

Delivery Times:

• International shipping takes longer due to customs processing
• Estimated delivery: 7-21 business days (varies by destination)
• Delays may occur due to customs inspections or local carrier issues

Tracking:

• International tracking may be limited once packages enter the destination country
• Contact your local postal service for detailed tracking information

Tracking Your Order:

Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Link to carrier's tracking website
• Estimated delivery date

Tracking Information:

• May take 24-48 hours to become active after shipment
• Updates reflect the most recent scan by the carrier
• Not all carriers provide real-time updates

If Tracking Shows No Movement:

• Allow 24-48 hours for initial update
• Check if your order shipped recently
• Contact the carrier directly for detailed information
• Contact our support team if tracking hasn't updated after 3-5 days

Lost Packages:

If your tracking shows delivered but you didn't receive your package:

• Check with neighbors or building management
• Look around your delivery location (porches, garages, back doors)
• Verify the shipping address in your order confirmation
• Wait 24 hours (sometimes marked delivered early)
• Contact us if you still can't locate your package after 24 hours

We will file a claim with the carrier and work to resolve the issue, which may include sending a replacement or issuing a refund.

Damaged Packages:

If your package arrives damaged:

• Take photos of the damaged package and contents
• Do not discard the packaging
• Contact us within 7 days of delivery
• Provide your order number and photos

We will arrange for a replacement or refund at no cost to you.

Incorrect Address:

• It is your responsibility to provide an accurate shipping address
• We cannot reroute packages once shipped
• Address changes must be requested before shipment
• If a package is returned due to an incorrect address, you will be responsible for reshipping costs

Delays may occur due to circumstances beyond our control:

Carrier Delays:

• Weather events (hurricanes, snowstorms, floods)
• Natural disasters
• Carrier operational issues
• High shipping volumes during peak seasons

Customs Delays (International):

• Random inspections
• Documentation requirements
• Local customs processing times

Our Responsibility:

• We ship orders promptly within our stated processing times
• We are not responsible for carrier delays or customs delays
• We will assist in tracking and resolving delays when possible

Communication:

• We will notify you of any known delays affecting your order
• You can contact us for updates on delayed shipments
• We may offer alternatives such as refunds if delays are excessive

Address Accuracy:

Please ensure your shipping address is:

• Complete and accurate
• Includes apartment/unit numbers if applicable
• Uses the correct ZIP/postal code
• Includes a phone number for delivery contact

Address Changes:

• Must be requested before order shipment
• Contact customer service immediately after placing your order
• We cannot guarantee address changes will be processed in time
• Once shipped, addresses cannot be changed

Undeliverable Addresses:

• If a carrier cannot deliver to your address, the package will be returned to us
• You will be notified when we receive the returned package
• Reshipping fees will apply for redelivery
• Alternatively, you may request a refund minus original shipping costs

Orders containing multiple items:

Split Shipments:

• Items may ship from different warehouses
• You may receive multiple tracking numbers
• Items may arrive on different days
• You will only be charged one shipping fee

Backorders:

• If an item is on backorder, we will notify you
• You can choose to wait for the item or cancel that portion of your order
• Available items will ship immediately
• Backordered items ship when available at no additional cost

Partial Shipments:

• We may ship available items first to get them to you faster
• Remaining items follow when available
• No additional shipping charges for partial shipments

When Signature Required:

• High-value orders (over specified amount)
• Express shipping (at carrier's discretion)
• Previous delivery issues at address
• Customer request

If You're Not Home:

• Carrier will leave a notice
• Package will be redelivered or held for pickup
• May be left with a neighbor (carrier's discretion)
• Check carrier's website for redelivery options

Refusing Signature:

Some carriers allow you to authorize delivery without signature through their website or app.

During holiday seasons:

Important Dates:

• We will publish holiday shipping deadlines on our website
• Order before the deadline to ensure delivery by specific holidays
• Deadlines apply to order placement, not delivery

Holiday Processing:

• Processing times may be extended during peak periods
• Carrier delays are more common
• We recommend ordering early

Holiday Closures:

• We do not process or ship orders on major holidays
• Carriers do not deliver on major holidays
• These days are excluded from delivery estimates

For shipping questions or issues:

• Check your order status in your account
• Review tracking information
• Visit our Help Center for FAQs
• Contact customer support with your order number

We're committed to ensuring your order arrives safely and on time!